Privacy Policy
Information about the personal details you share when you contact us or complete our damp assessment form.
Who we are
Dry Core Solutions is responsible for handling enquiries submitted through this website. For privacy questions, contact info@dry-core.co.uk or call 020 3633 2774.
Information we collect
When you submit an enquiry, we collect the details you provide, including your name, telephone number, property postcode, damp problem, affected area, approximate duration and any additional description. If you contact us by email or telephone, we may also receive information you share during that conversation.
How we use your information
We use enquiry details to respond to your request, discuss a possible damp assessment, prepare a quotation where appropriate and keep records relating to our communications and services. Our usual legal basis for handling an enquiry is taking steps at your request before entering into a contract, or our legitimate interest in responding to customer enquiries, as applicable.
How your enquiry is handled
The website uses a hosted enquiry-processing service to send form details to our business email address, info@dry-core.co.uk. Hosting, email and other technical providers may process information on our behalf to operate the website. Please avoid submitting sensitive personal information that is not needed for your enquiry.
Keeping and protecting information
We aim to keep enquiry information only for as long as reasonably needed to respond, manage services, meet legal obligations or resolve disputes. We use reasonable organisational and technical precautions to protect personal information. No internet transmission is completely risk-free.
Your privacy rights
Depending on the circumstances, you may have rights to request access to, correction or deletion of your personal information, to object to certain processing, or to raise a concern with the UK Information Commissioner's Office (ICO). Contact us using the details above to make a request. You can find more information at ico.org.uk.
Cookies and third-party services
Our hosting platform and technical services may use essential cookies or similar technologies to deliver and secure the site. If we introduce optional analytics or advertising cookies, we will review the need for additional notice and consent controls.
Policy updates
We may update this policy when our services or data-handling practices change. Please revisit this page for the latest version.